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TROUBLESHOOTING & REPAIR

PROPER INSTALLATION

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This machine should be connected to the electrical supply only by a qualified electrician in accordance with all applicable electrical codes. Check the electrical specifications on the serial number plate located on the back of the control box for electrical supply requirements.

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Attach a plug to the power cord or wire directly to a breaker box. Make sure that all parts are removed from the bowl and close the lid. Program .5 seconds into the timer and press the green start button. Observe the motor shaft rotation through the view window. Proper rotation is clockwise, as indicated by the arrow decal on the motor frame. If the rotation is wrong, then correct the wiring immediately.

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MORE TROUBLESHOOTING TIPS...

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LIQUIDS LEAK FROM THE BOTTOM   OF THE BOWL

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​​This is caused by a worn out shaft seal.

 

Click the button below to download instructions on installing a new bowl seal assembly or shaft seal. 

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MY MACHINE WON'T RUN

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​Make sure the machine is plugged in.

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Check the breakers on the wall. Make sure there is time programmed into the timer. If trouble persists, contact Stephan representative

VCM CLICKS WHILE SPEED BUTTON IS PUSHED

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​​​​​​Check the set time on the digital timer. Set the timer for 90 seconds. Observe a full cycle to ensure it is not double cycling. ​​

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LIQUIDS LEAK OUT BETWEEN THE COVER AND THE BOWL

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​​A faulty bowl cover gasket causes this. Remove the old gasket, clean out the groove it fits into with a brush and dry thoroughly with a cloth. Install a new gasket and clamp down the lid to set the new gasket.

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PRODUCT IS NOT MIXING OR             RUINED

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​​​​​​Check the rotation of your insert (knead shaft or knife shaft assembly)

 

Note: rotation should be clockwise​​​

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MORE SELF-HELP ARTICLES AND INSTRUCTIONAL VIDEOS

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Click below to see more installation articles, view machine breakdowns, download manuals and repair guide videos

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VISIT THE DOWNLOADS PAGE FOR MORE TECHNICAL SUPPORT

FIND MANUALS, SECTION BREAKDOWNS, INSTRUCTIONALS & MORE!

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