LIQUIDS LEAK FROM THE BOTTOM   OF THE BOWL

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​​This is caused by a worn out shaft seal.

Click the button below to download instructions on installing a new bowl seal assembly or shaft seal. 

MY MACHINE WON'T RUN

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​Make sure the machine is plugged in.

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Check the breakers on the wall. Make sure there is time programmed into the timer. If trouble persists, contact Stephan representative

VCM CLICKS WHILE SPEED BUTTON IS PUSHED

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​​​​​​Check the set time on the digital timer. Set the timer for 90 seconds. Observe a full cycle to ensure it is not double cycling. ​​

LIQUIDS LEAK OUT BETWEEN THE COVER AND THE BOWL

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​​A faulty bowl cover gasket causes this. Remove the old gasket, clean out the groove it fits into with a brush and dry thoroughly with a cloth. Install a new gasket and clamp down the lid to set the new gasket.

PRODUCT IS NOT MIXING OR             RUINED

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​​​​​​Check the rotation of your insert (knead shaft or knife shaft assembly)

Note: rotation should be clockwise​​​

MORE SELF-HELP ARTICLES AND INSTRUCTIONAL VIDEOS

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Click below to see more installation articles, view machine breakdowns, download manuals and repair guide videos

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